Terms & Conditions

We use professional-grade equipment and chemicals, and all employees are trained in proper detailing techniques. Mac Auto Detailing is not liable for damage resulting from detailing practices, including but not limited to steam cleaning, cleaning chemicals, vacuuming, and brushes or tools used in detailing. The Client assumes all risks associated with the detailing process.

Clients must remove hazardous items from the vehicle before service. The Client is liable for any injuries sustained by our employees due to hazards left in the vehicle, including but not limited to blades, razors, needles, broken glass, and biohazards (blood, bodily fluids, sharp objects, etc.).

Mac Auto Detailing reserves the right to refuse service for any reason, including but not limited to presence of hazardous items, scheduling conflicts or overbooking, and unfit vehicle conditions that pose a risk to employees or equipment.

A reminder will be sent at least 12 hours before the scheduled appointment. Clients must reschedule at least 48 hours in advance to avoid a cancellation fee. Missed appointments without rescheduling will incur a 50% charge of the service cost.

Full payment is due upon completion of the service, unless otherwise agreed upon in writing. Clients are responsible for ensuring payments are sent to the correct account. Failure to pay may result in additional fees, interest, or legal action.

Mac Auto Detailing reserves the right to assess an additional charge for vehicles requiring significantly more time due to excessive dirt, pet hair, trash, grime, etc. This will be discussed with the client as needed and is designed to protect our time and labor.

Mac Auto Detailing is not responsible for any personal property or items left in the vehicle, including but not limited to valuables, cash, jewelry, electronics, or miscellaneous items. Any items found during service will be left in the vehicle to the best of our ability, but we do not assume responsibility for lost, misplaced, or damaged items. Receipts, papers, and miscellaneous items may be discarded unless the client provides written instructions prior to the appointment to retain specific items. Areas such as under seats, in dark or hidden compartments, and storage areas are vacuumed and cleaned without full visibility. Items lost or vacuumed from these areas are not the responsibility of Mac Auto Detailing.

Mac Auto Detailing is not responsible for pre-existing damage, defects, or wear and tear, including scratches, dents, rock chips, paint imperfections, and interior rips/stains. Any significant pre-existing conditions will be documented (photo/video) prior to service.

If dissatisfied, clients must notify Mac Auto Detailing within 24 hours of service completion. Reasonable re-work requests will be addressed, but refunds are not guaranteed.

Because we work in your driveway, Mac Auto Detailing reserves the right to reschedule or modify the service due to unsafe conditions (rain, extreme heat/cold, wind). The client will be contacted to reschedule at the earliest convenience.

We service the greater Lake Norman, NC area including Mooresville, Denver, Sherrills Ford, and Northview Harbour. Locations outside our standard service area may be subject to a travel fee, at the discretion of Mac Auto Detailing.

Vehicles may be photographed or recorded and shared on Mac Auto Detailing's website and social media for marketing purposes. Clients may opt out by submitting a written request prior to service.

Mac Auto Detailing values honest feedback and strives to provide quality service. If a client is dissatisfied, they agree to contact us directly within 24 hours of service completion to allow us the opportunity to resolve any concerns. Clients acknowledge that leaving false, defamatory, or malicious reviews—whether online, in print, or otherwise—may be considered damaging and subject to legal action for libel, defamation, or business interference. We encourage constructive feedback and will make reasonable efforts to correct any verified issues in accordance with our Satisfaction Guarantee / Re-Work Policy.

Mac Auto Detailing may remove car seats or child safety equipment during the detailing process for thorough cleaning access. We do not reinstall car seats or guarantee proper reinstallation. It is the Client's sole responsibility to inspect, reinstall, and ensure any child safety equipment is properly secured before operating the vehicle. Mac Auto Detailing is not liable for any injury, accident, or damage resulting from the improper reinstallation or use of child safety equipment after service. By booking service, the Client acknowledges and accepts these terms regarding car seats and child safety equipment.

Mac Auto Detailing reserves the right to update or modify these terms at any time. Updates will be posted on our website.

Questions about these terms? Reach us at macautodetailinglkn@gmail.com or (860) 863-7452.